Privacy Policy

A Plain-English Summary

Work's Not Working is built for adults navigating broken systems. We collect the minimum data necessary to operate the platform. We do not sell your data. We do not trade your attention. We do not share your information for advertising profiling.

We collect your information to run the membership, deliver the newsletter, process payments, improve the experience, and keep the platform secure.

Below is the full legal policy that governs how this works.

Work's Not Working ("we," "us," or "our") is operated by Work Evolution Framework LLC, a Virginia limited liability company located in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, join our membership community, or interact with our services.

By using the platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to operate the platform.

A. Information You Provide Directly

• Name
• Email address
• Account credentials
• Billing address (if required by payment processor)
• Payment metadata (transaction ID, subscription status, last four digits where applicable)
• Messages, posts, comments, and other content you publish within the community
• Communications you send to us via email or contact forms

We do not store full credit card numbers.

B. Information Collected Automatically

When you use the platform, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of access
• Referring URLs
• Cookie identifiers
• Log data related to platform performance and security

C. Newsletter Information

If you subscribe to our newsletter, your email address is processed by our email service provider.

Data We Will Never Collect

We intentionally design this platform to avoid collecting certain categories of sensitive information.

We do not knowingly collect:

• Social Security numbers
• Government-issued ID numbers
• Biometric identifiers
• Health or medical records
• Precise geolocation data
• Bank account credentials
• Private messages from other platforms

If such information is accidentally submitted, we will take reasonable steps to delete it.

2. How We Use Your Information

We use personal information to:

• Create and manage your account
• Process recurring or one-time contributions
• Deliver newsletters and platform updates
• Provide access to community features
• Improve performance and user experience
• Monitor for fraud, abuse, or security threats
• Comply with legal and regulatory obligations

We do not sell personal information.

We do not share personal information for behavioral advertising.

3. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, we process personal data under the following lawful bases:

• Consent - When you subscribe to newsletters or opt into communications
• Contractual necessity - To provide paid membership services
• Legitimate interests - To operate, secure, and improve the platform
• Legal obligation - To comply with applicable laws

4. Cookies and Tracking Technologies

We use cookies and similar technologies for essential operations and analytics.

Categories of Cookies

Essential Cookies
Required for login sessions, security, and platform functionality.

Analytics Cookies
Used to understand traffic patterns and improve performance.

Payment Cookies
Used by our payment processor to complete transactions securely.

You may disable cookies in your browser settings. Disabling essential cookies may limit platform functionality.

5. Third-Party Service Providers

We rely on trusted third-party processors to operate the platform, including:

• Payment processors
• Email delivery services
• Analytics providers
• Hosting and infrastructure providers

These providers process information under their own privacy policies and contractual safeguards.

We require service providers to use appropriate security measures.

6. Data Retention

We retain personal data only as long as reasonably necessary:

• Account data: Until account deletion
• Newsletter data: Until you unsubscribe
• Financial records: As required by tax and accounting laws
• Security logs: As necessary for fraud prevention and system integrity

When deletion is requested, we will remove or anonymize personal data within a reasonable timeframe, typically within 30 days unless legal obligations require longer retention.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete personal data
• Restrict processing
• Object to certain processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact: [email protected]

We may verify your identity before processing certain requests.

8. U.S. State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or other states with consumer privacy laws, you may have additional rights, including the right to request access, correction, deletion, and portability of your personal data.

We do not sell personal data.

We do not engage in targeted advertising based on personal data.

Virginia residents may exercise rights under the Virginia Consumer Data Protection Act (VCDPA).

9. Public Community Content

Content you post in community areas may be visible to other members. You are responsible for the information you choose to share.

We may remove content that violates our Terms of Service.

Do not post sensitive personal information such as government ID numbers, financial account details, or health information.

10. Children's Privacy

This platform is intended for individuals 18 years or older. We do not knowingly collect personal information from minors.

If we learn that a minor has provided personal information, we will delete it.

11. Security

We implement reasonable administrative, technical, and physical safeguards, including:

• HTTPS encryption in transit
• Secure payment processing
• Access controls and authentication protections
• Monitoring for unauthorized access

No system can guarantee absolute security, but we take reasonable steps to protect your information.

12. International Data Transfers

We operate in the United States. Information may be processed in the U.S. or other countries where our service providers operate. Where required, we rely on appropriate safeguards for cross-border transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date. Continued use of the platform constitutes acceptance of the revised policy.

14. Contact Information

4210 Electric Road #1150
Roanoke, VA 24018
United States
Email: [email protected]

We believe privacy is part of dignity.
We don't fix broken systems. We outsmart them together.